~£250k Business rates saved and reinvested into the building

8 Tenants connected to the building’s managed fibre network

24 hrs from confirmation to a new tenant going live

The challenge

Hadrian House is a multi-tenanted office building in Newcastle. From 2020, the owners faced the familiar economics of commercial vacancy: empty units carrying the full weight of business rates with no rental income coming in, and a connectivity bottleneck that slowed every new letting once a tenant was found.

A conventional fixed line can take up to 20 weeks to install. For an incoming tenant, that means signing a lease and then waiting months before they can actually work from the space. For the owners, it means a unit that is let on paper but not yet earning at full pace, and a marketing disadvantage against buildings that can offer connectivity straight away.

The owners needed two things at once: to stop vacant units draining cash while they were marketed, and to remove the connectivity delay that was holding up occupation across the building.

What Fuse did

Fuse worked with the building through the full property lifecycle, one stage handing naturally to the next.

1. Cut the cost of vacancy

Across the 11 office units where Fuse delivered business rates savings, managed intermittent occupation kept the property requalifying for empty-rates relief while the space was marketed. Over the period, this saved the owners approximately £250,000, money that was reinvested straight back into the building rather than lost to holding costs.

2. Got the first tenant working from day one

When the first tenant was secured, Fuse installed immediate 5G connectivity, live within 24 hours, so they could move in and operate straight away rather than waiting months for a permanent line. When the building’s permanent fibre went live, that tenant transitioned seamlessly onto it, keeping the 5G connection in place as a resilient backup.

3. Made the whole building tenant-ready

Rather than solving connectivity one unit at a time, Fuse installed a shared, high-capacity fibre backbone into Hadrian House and partitioned it into secure, separate networks. Every subsequent tenant, eight in total across the building, was given their own dedicated, secure and fully managed network within 24 hours of confirming their requirements. No individual installation, no wayleave, no waiting.

4. Supported every tenant, end to end

Fuse did not simply hand over a connection and walk away. For every tenant, Fuse acted as the single point of contact for all their connectivity, handled the on-site setup and device configuration so each business was ready to work, and stayed on hand for day-to-day support whenever it was needed. The result is a building where connectivity behaves like a utility that is simply there, with someone accountable standing behind it.

The result

  • Approximately £250,000 in business rates saved and reinvested into the building during vacancy.
  • The first tenant operational within 24 hours on 5G, then moved seamlessly onto fibre with 5G retained as backup.
  • Eight tenants connected to the building’s managed fibre network, each on their own dedicated, secure and fully managed connection.
  • Every new occupier live within 24 hours of confirmation, removing connectivity as a barrier to letting.
  • Tenants supported end to end, a single point of contact, on-site setup and configuration, and day-to-day support whenever needed.
  • A more desirable, future-proofed asset that markets itself as fully connected and tenant-ready.

A continuous relationship

Hadrian House shows how the Fuse services join up into one strategy rather than a list of separate products. A conversation that started with the cost of empty units grew into immediate connectivity for the first tenant, then a fully connected building serving every tenant that followed.

And the relationship does not stop there. Should a unit fall vacant again, business rates savings simply restart on that unit, cutting the holding cost while it is re-marketed, then the next tenant goes live within 24 hours on the fibre backbone that is already in place. The building stays cheaper to hold, faster to let, and more valuable to own throughout.

Lower holding costs while units are empty. Tenants working from day one. A whole building that lets faster and stays connected. That is the full Fuse lifecycle in a single asset.